The customer support that you can receive from your shared website hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with an active account. Timely and accurate information regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you are ordering from a genuine web hosting supplier not from some reseller. If you purchase a hosting account through a company that does not own its servers and it cannot access them immediately, it is almost certain that you'll wait for a day or two so as to receive a reply to your question, therefore your web sites may remain offline for quite a while. However, a company which offers different means of communication and has a technical support team available all the time can assist you right away and help you decrease or entirely avoid any downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

We acknowledge the importance of getting assistance promptly, so our shared website hosting services come with 24/7 support plus several means of communication. In case you do not have an account yet, you can call us or use our live chat and talk to a live representative, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up ordering a service which you cannot use. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel when the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers that you can find today, we reply to all tickets within 1 hour, so you won't have to wait for an entire day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you're able to take full advantage of our 24/7 support services even on official holidays. All of your web sites will be available constantly and so will we. With many different communication options, you will be able to choose the most convenient approach to get in touch with us and learn more about our services in case you do not have an account yet, or request support if you are already one of our customers. You can phone us, start a chat with a live agent, send an email or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options have a one-hour reply time guarantee, though it hardly ever takes more than 20 min to get assistance regardless of the nature of the issue. Using our customer and technical support services, we will be available for you every time you need us, not several days later.

24/7 Customer Support in Dedicated Servers

If you obtain a dedicated server from our company, you can contact us anytime using various channels and the max time that you'll need to wait for a reply is up to one hour, which means that you can forget about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you'll be able to open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of basic questions or you would like to learn more about our website hosting solutions before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in several countries worldwide. In case you're looking for help with third-party software that you are unable to set up or manage efficiently, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.