Integrated Ticketing System in Shared Website Hosting
Our shared website hosting plans include an integrated ticketing system, which is part of our custom-created Hepsia Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything connected with the hosting service itself in the very same place – payments, files, emails, support tickets, etc., avoiding the necessity to go through different admin dashboards. If you have any pre-sales or technical questions or any problems, you can open a ticket with just a couple of clicks without having to leave your hosting Control Panel. During the process, you may pick a category and our system will present you with a number of articles, which will provide you with additional info and which may help you resolve any particular problem even before you post a ticket. We guarantee a trouble ticket response time of maximum sixty minutes, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you wish to get in touch with our customer care team, you’ll be able to open a trouble ticket directly from your Hepsia hosting Control Panel instead of going through a completely different support platform like you’ll have to do with the vast majority of web hosting companies on the marketplace. Our integrated ticketing system will permit you to submit a new ticket with ease and to search through older tickets using an intelligent search box. Also, you’ll be able to take a look at the applicable knowledgebase articles that our system will present to you based on the problem category that you pick for your new ticket. You can perform all the above-mentioned activities without signing out of your Control Panel at any time, which implies that if you experience any issue or have a question, you can get in touch with our technicians and solve the issue in question in no more than 60 minutes using one platform.