A live chat is among the many methods of communication provided by some website hosting suppliers as part of their support services. Determined by the provider, the chat is used for pre-sales, billing and/or tech support. This method of communication is quicker compared to a support ticket and it'll make it much more unlikely to misunderstand or misspell something compared to a call with an agent. In addition, when the issue that you experience needs some time to be investigated and resolved, you're able to do something different in the meantime instead of just waiting, like you would have to do when you call. Also, you can use a live chat assistance service for free as long as you have web access even when your hosting provider is located in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Website Hosting

We provide a live chat support service for all of the shared website hosting plans that we offer and we can help you with almost everything live. If you do not have an account with us yet, we are able to give you more information about the plans so as to help you to pick the most appropriate package. In case you are a current client, we're able to help you with any general or billing matter as well as with multiple common technical matters, such as an e-mail address setup in a desktop email client. If you can't give us a call for whatever reason or you're in a country where we do not have a local phone number, the live chat will be the best way to contact us. Of course, some troubles need longer time to investigate and test, therefore you'll have to open a ticket to our technicians, but nonetheless, we can save your time and help you with quite a lot of troubles on the chat.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with our semi-dedicated hosting plans, you are able to get the answers for any questions you may have or get a lot of troubles taken care of very quickly. Our chat service is accessible every single day, which means that you can speak to a representative even on weekends and holidays. In the event that you are not sure which plan would be better for your web sites or if our leading-edge cloud hosting platform covers some system requirements, you may come on our live chat before you purchase anything. If you are an active customer, you'll be able to receive more information about account settings, billing issues along with a variety of common tech problems you may experience, for instance in case you cannot set up an e-mail account in a client on your computer. The live chat will save you considerable time no matter where you are or when you contact us.