One-Hour Response Guarantee in Shared Website Hosting
In case you’re using one of our shared website hosting plans and you’ve got an enquiry or come across a certain challenge, you can get in touch with us 24-7 by opening a ticket or by writing an e-mail and we’ll make certain that you have an answer in no more than an hour. If the issue can be solved, we will do it before we respond to you, while if there’s something that you need to do on your end, we’ll supply you with all the necessary info – what settings to check, what workable solutions to try, etc. Typically, you’ll obtain a response within no more than 30 minutes, which implies that waiting for hours on end or even for more than one day to obtain support is something impossible. Our 1-hour response guarantee is valid for any question that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you post a technical support ticket from your web hosting Control Panel or write an email connected to your semi-dedicated server, you will get a response within maximum 1 hour. You can touch base with us at any time with regards to technical, billing or general issues and given the fact that we’re available 7 days a week, you’ll invariably obtain help in a timely fashion. Based on the specific question or issue, we will give you more details, solve the predicament if it has been caused by something within our reach or inform you how to proceed if you need to modify a given setting for an Internet app that we can’t access. You can just forget about waiting for a day for every answer. Actually, in the majority of cases we answer tickets and emails within twenty-twenty five minutes max.