A 99.9% Server Uptime
We’ve set up our shared website hosting platform using reliable hardware components and significantly modified software. Our sysadmins have installed a customized version of SELinux on all our physical machines in order to ensure maximum protection and stability. We have added a number of DoS prevention appliances in addition to powerful firewall software to make sure our network is impenetrable and safe.
Our shared website hosting plans packages feature a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, the uptime guarantee stays the same.
A 99.9% Network Uptime
If you wish to supply an enterprise–level web hosting service, you can rarely depend on the default network configuration in a datacenter. We have set up our own custom internal network to ensure an ultra–fast connection speed with the rest of the world.
And because of this, no matter which data centers you select: our USA datacenter, our United Kingdom datacenter, in our FI datacenter, in our Eastern Europe datacenter or our AU datacenter, you will take advantage of an assured 99.9% network uptime. And this uptime guarantee applies to all web hosting services offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done pretty much everything to lessen all possible risks with our cloud hosting plans and although our company provides first–rate customer support, there are situations when the customer simply isn’t happy with what we offer. Or he wants to upgrade to a more powerful web hosting service, such as a VPS server or a dedicated server.
This is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not content, we will give you a refund.
24/7 Technical Support
If you happen to have a web hosting company, your technical support engineers are very important. Because of this, we have diligently chosen a highly professional group of support engineers, each with many years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting plans.
And not only that, our company offers a 1–hour response time guarantee. All questions are responded to within sixty minutes and our average ticket response time is just twenty minutes!