A Sixty–Minute Ticket Response Time Guarantee
Every assistance request you send to us will be responded to within maximum 1 hour. If for any reason whatsoever your ticket or e–mail calls for further assistance from an admin, we’ll without delay forward it and leave a note to inform you that your matter is being examined. If you take advantage of the Managed Servers package, any of the server management services included there will be executed at a time of your choosing.
A Premium–Quality Customer Care Service
We’ll be online for you 24/7 to reply to any enquiries that you may have pertaining to our Web Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance tackling server management tasks, you can take a look at our Managed Servers package, which includes data backup disk storage space, OS updates on a weekly basis, server monitoring and restarting services, as well as troubleshooting and installation procedures
An Intuitive Help Section
Each dedicated web hosting plan is fitted out with our free Web Control Panel, which boasts a comprehensive knowledgebase plus a group of educational video tutorials. Whenever you require assistance with the Web Control Panel, just press the Videos or Help buttons in the upper right corner.