Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section built into our Web Control Panel. It offers an ever–increasing database with frequently asked questions and detailed instructional articles written by our well–trained technical support staff.

  • Top quality support service

  • Educational Videos

  • If you would like to see how a task is completed or how an issue is remedied, instead of just reading about it, then check out our selection of step–by–step video tutorials. They cover a variety of topics and will help you swiftly find your way around our Web Control Panel.

  • Intuitive help center

  • A One–Hour Response Time Guarantee

  • We back up our semi–dedicated servers with a 24x7x365 client care service and a one–hour ticket response guarantee. Our accomplished techs will be at your disposal 24/7 to respond to your questions and to settle any issue that you could possibly face. Simply submit a technical support ticket from the Help Center and we will respond quicker than you can say Jack Robinson.