Support and Help Channels
A 60 minutes Inquiry Response Guarantee
Each ticket that you submit to the client support team will be answered within approximately 60 minutes. The normal issues are going to be addressed asap. Nonetheless, if the service question you have submitted needs some help from an experienced administrator, we’ll forward the ticket to him and will notify you about the hold–off.
Qualified Customer Help Service
Our customer assist Dept will be working for you 24x7x365 to to respond to all service demand tickets that you submit. We offer technical assistance for all software programs that are pre–configured on your machine. These include our custom made Web Control Panel, the selected OS as well as the server admin panel (based on the VPS type).
An Educational Help Zone
An exhaustive and constantly updated article base is incorporated into our in–house built Web Control Panel. It offers quick tips on how to execute all the general site maintenance tasks. The Help section supplies thorough how–to articles and step–by–step video tutorials. You can open the Help area by clicking on the Help or Video buttons in the upper right corner of each Control Panel section.